Alesi Group values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
What is personal information?
For the purposes of this statement, “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include name, address, date of birth, email address and contact phone numbers.
Under certain circumstances, Alesi Group may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
In some instances, you may have the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
Personal information may be collected as follows when you:
- Engage with us over the phone, in person or by making enquires online via email, website or social media
- Engage us with respect to building or other works carried out by the Alesi Group
- Participate in surveys or questionnaires;
- Attend an Alesi Group event;
- Subscribe to our mailing list;
- Apply for a position with us as an employee, contractor or volunteer;
- through analysis of the Social Media Sites conducted by us or by third parties on our behalf;
- any other collection of or incidental or directly or indirectly related to the services we may be able to provide to you.
- When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes:
- Your Internet protocol (IP) address;
- The date and time of your visit to the site;
- The pages you have accessed and documents downloaded; and
- The type of browser you were using.
- Any such statistical analysis does not identify you.
- Tracking technologies such as cookies may be used on our website to recognise a user’s browser each time that user visits our site to track which pages the user visits whilst on our site and also to push advertisements to your internet protocol address. Cookies are pieces of information that a website transfers to a computer’s hard drive for record-keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies you may set your browser to refuse them. However, your use of our website may be affected.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from [insert third parties who your organisation collects personal information from]. We collect your personal information from these third parties so that [insert the purpose for which your organisation collects personal information from these third parties].
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provide you with information or services that you request from us;
- deliver to you a more personalised experience and service offering;
- improve the quality of the services we offer;
- internal administrative purposes;
- marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For:
- trades people and to other persons to whom we outsource or sub-contract our functions;
- to property inspection consultants, owners corporations or government and statutory bodies;
- To third-party consultants who may from time to time manage our database or computer system;
- Of or incidental to a sale of all or part of our business to a third party; and
- Any other disclosure of or incidental to our carrying out our functions.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).
Access to your Personal Information
Alesi Group will ensure that your Personal Information is accurate, complete up to date and relevant to the purpose for which we are able to use your Personal Information.
We take reasonable steps to destroy or permanently de-identify Personal Information that is no longer required. However, we may be required by law to retain our files and file information which contains your Personal Information for up to seven years.
If you wish to view the Personal Information we hold about you, please send your request by e-mail or mail.
If you wish to amend your Personal Information because it is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us, please contact our Privacy Officer.
Our Privacy Officer is responsible for liaising with you and with the relevant parties to ensure that the issues you have raised are fully examined and that your complaint is handled in accordance with this process.
We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with outside of directly related parties, we will obtain your consent first.
We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. Please provide as much detail as possible about the nature of your complaint including the outcome you would like in order to resolve the matter. We may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
What action will we take in response to your complaint?
We will endeavour to resolve your complaint as soon as possible. However, the length of this time will depend on the nature and complexity of the issues you have raised. You will receive an acknowledgement of receipt of the complaint from us within five business days. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that we decided to do include:
- take steps to rectify the problem or issue you have raised
- provide you with additional information or advice so you can understand what happened or how we have dealt with it
- take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things
It will not always be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows.
Alesi Group Pty Ltd
Level 19, 644 Chapel Street
South Yarra VIC
Telephone Number: 0467 217 422
Email Address firstname.lastname@example.org